This page explains the privacy aspects of using MASTERINSOFT.

MASTERINSOFT is a data processor providing a saas (Software as a Service) to their clients which are accommodation providers and managers (data controller). All personal data collected in this process is processed on behalf of the client and as directed by the client.

The Data Processing Agreement is part of our User Agreement.

Here you can find our Privacy Policy

We provide settings which allow you to control how your guests data is stored in MASTERINSOFT.


1. Who does the GDPR affect?

The GDPR applies to all companies processing and holding the personal data of natural persons residing in the European Union, regardless of the company’s location.

2. What is personal data?

Any information related to a natural person, that can be used to directly or indirectly identify the person. This can be for example a name, a photo, an email address, bank details, posts on social networking websites, online behavior, a computer IP address.

3. What does GDPR mean for accommodation providers?

Personal data can be collected for specified explicit and legitimate purposes i.e. to process and fulfill a booking. Accommodation providers are obliged to explain what data exactly is being captured, for what purposes, for how long it will be stored, who has access to it and what the rights of the guest are.

4. How can I use personal data collected from a booking?

Data cannot be used for other than the purposes outlined initially. For example, taking an email address at the time of booking and then using it, without further consent for E-mail marketing or to pass data on to third parties like Tripadvisor is not allowed.

5. How do I obtain consent to my privacy policy and to processing of personal data?

Consent needs to be explicit, opt-in, and freely given. You can achieve this with a custom question with a link to your privacy regulations which you can set these up in SETTINGS->PROPERTIES->BOOKING QUESTIONS.

6. What is the difference between a data processor and a data controller?

A controller is the entity that determines the purposes, conditions and means of the processing of personal data. The processor is an entity which processes personal data on behalf of the controller.

7. Does MASTERINSOFT send data to third parties?

We only send data to third parties at your order. You order your guests data to be sent to third parties by activating certain services. These are:

Purposes of processing Group concerned Categories of personal data Addresse Transfer to third country
Interface with Lockstate Guests of controllers who use the interface between MASTERINSOFT and Lockstate booking number, arrival date and departure date, name, E-mail address “LockState

2170 South Delaware St. Denver, CO 80223”

Interface with TripAdvisor Review Express Guests of controllers who use the interface between MASTERINSOFT and TripAdvisor Review Express E-mail Adresse, county of origin TripAdvisor LLC

400 1st Avenue Needham, MA 02494, USA

Interface with Homeaway Guests of controllers who notify Homeaway about manual booking which were stated on any of Homeaways web sites booking number, arrival date and departure date, language, name, E-mail address, number of guests travelling, booking date, invoice sum, payment status HomeAway UK Limited, Level 25 Portland House, Bressenden Place, London SW1E 5BH, United Kingdom
Interface with Google Hotel Ads Guests of controllers who use MASTERINSOFT’s interface with Google Hotel Ads arrival date and departure date, E-mail address Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Interface with Visit Scotland Guests of controllers who use MASTERINSOFT’s interface with Visit Scotland country, postcode, number of guests, price VisitScotland, Ocean Point One, 94 Ocean Drive, EdinburghEH6 6JH, Scotland
Interface with Mailchimp Guests of controllers who use MASTERINSOFT’s interface with Maichimp guest name, E-mail address, language, booking number The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000

Atlanta, GA 30308 USA

Interface with Integromat Guests of controllers who use MASTERINSOFT’s interface with Integromat information selected in Integromat will be forwarded to the apps connected in Integromat Integromat s.r.o.

Novakovych 1954/20a, 180 00 Prague 8, Czech Republic

Interface with Refund Protect Guests of controllers who use MASTERINSOFT’s interface with Refund Protect time of booking, arrival date, guest name, currency, price of booking Event Protect, Suite 3 Indigo Blue,

14 Crown Point Road, Lees, LS10 1ES, United Kingdom

8. Is MASTERINSOFT GDPR compliant?

Yes. MASTERINSOFT complies to GDPR.

9. Where can I download the contract for commissioned processing of personal data?

Please ask for your contract to

This information is not legal advice. If you need legal advice please contact a lawyer.