This page is about the menu MESSAGES and explains how to view and answer messages from OTAs directly from MASTERINSOFT.

1 Functionality

  • You can view all messages from the “API Messages” component on the DASHBOARD.
  • The complete message thread with a guest is available in “API Messages” tab in the booking. Attachments are available as links.
  • You and your guests will see the messages in the channels extranet.

1.1 Send messages to guests

Open the booking and go to the “Messages” tab or click on the message on the dashboard to open the thread.

Enter your reply there. Auto Actions can be used to send message templates from the “Mail & Actions” tab.

2 Supported OTA’s

2.1 Airbnb

You can communicate with Airbnb guests directly from MASTERINSOFT.

Airbnb does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

The messages will be added to the Airbnb reservation message thread.

Airbnb supports attachments in JPG, GIF and PNG format.