Agoda and Agoda Homes

This page is about the menu  (SETTINGS) CHANNEL MANAGER > AGODA and explains how the connection with Agoda or Agoda Homes works and how to set it up.

http://www.agoda.com

1 General

  • Click here for general information on how the channel manager works.
  • This tutorial explains how to set prices for channels.

2 Capabilities

The connection will work for Agoda and AgodaHomes. Click here if you need an account with AgodaHomes.

  • com can export inventory.
  • com can export multiple rates.
  • com can import bookings.
  • com can import booking cancellations.
  • Importing cancellations can be disabled for individual bookings.

For details please click here.

3 Limitations

  • Only bookings made after the connection is established will be imported, existing bookings must be manually entered into MASTERINSOFT to block the dates.

4 Before you connect

Prices

  • We can only send availability if you have set up prices which are activated for this channel. This tutorial gives general information how to set prices for channels.
  • MASTERINSOFT can send a single (1 person), double (2 guests) and a room price which will be applied for the maximum occupancy. You have the option to set a price for an “Extra Bed” if this option is activated in Agoda.
  • Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices and can auto calculate child rates. See chapter “Multiple Rates” below.
  • Agoda supports Per Occupancy Pricing
    • If you use rates 1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple rates with different occupancies can send on same rate plan. Prices for “Extra Person”, “Extra child” and discounts set in the “Discounts” tab of the rates can not be sent.
    • If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send on each rate plan. Extra person price will send.

Agoda will depreciate “Per Day Pricing” shortly. Please do NOT choose “Per Day Pricing” any more.

Bookings

New Bookings are imported.

Existing bookings are not automatically imported when the connection is established and should be entered into MASTERINSOFT manually.

Extras and Taxes

“Upsell Items” can not be exported.

Rooms and room types / Agoda Homes

If you have room types here and sell rooms individually at another channel or your own web site and want to sell them here as a “roomtype” with a quantity of more than one you can set up virtual roooms.

You can use the this method if you have a property with one hotel ID and three rooms for example on Booking.com or Expedia but a different Agoda hotel ID for each room on Agoda Homes

5 What you will need

The Agoda.com hotel id code for your property. This number can be seen near the top right side of the screen in Agoda

6 Set Up

6.1 Agoda

Request a connection with MASTERINSOFT from Agoda. You may have a menu in your Agoda extranet to do this if not ask your Agoda rep.

For Agoda Homes please send a connection request to BD-Connectivity@agoda.com to set MASTERINSOFT as the channel manager via Support Widget in the extranet.

6.2 MASTERINSOFT

  • Enter your Agoda hotel id. If you are using Agoda Homes and have multiple rooms in the property set the selector for “Set Hotel ID per” = Room
  • Set the currency. If you are using different currencies on Agoda and on MASTERINSOFT you can use the price multiplier (see below)

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Map Rooms:

  • Select if your price model is “Per Day Pricing” or “Per Occupancy Pricing”.
  • Click on the “Get Code” link next to the room type id setting.
  • Choose the Agoda room id you want to map to each MASTERINSOFT room and click on it.
  • When the correct room id has copied to the room type id setting, click Save.

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Map Rates:

  • Click on the “Get Code” link next to the rate plan id setting.
  • Choose the Agoda standard rate for this room and click on it
  • When the correct rate plan id has copied to the rate plan id setting.
  • Click SAVE

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  • Choose the price strategy your account is set to.
  • You have the option to set a price for an “Extra Bed” if this option is activated in Agoda.

Agoda do not allow single unit Agoda Homes to have extra bed. If you use Agoda Homes you need to set Extra bed price = 0.

Click on the “View Actual Data” Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from MASTERINSOFT, no availability is sent, but the which originally was in HRS is displayed.

7 Multiple Rates at Agoda

Agoda can support more than one price per room for example to send prices for different minimum stays, meal options or refundable and non-refundable prices. There are two options:

  1. Derived (Child) PricesAgoda can auto calculate child rates from one master rate we send. Ask your Agoda rep to set this up. This option means you only need to send one rate from MASTERINSOFT to Agoda and Agoda will auto-calculate the other rate options.
  2. Multiple Rate Plan Ids

Agoda can set up multiple rate plan ids for each room, each with pre-defined booking conditions. MASTERINSOFT can map a different MASTERINSOFT rate or offer to each Agoda rate. Please use these instructions. If you do not have the appropriate rate ids you need to request Agoda to add them.

8 Price Multiplier

If you want to add a multiplier to your prices, for example because of a different currency to your MASTERINSOFT currency, add a * followed by the multiplier number to your hotel id.

For example a Hotel Id setting 123456*1.23 will multiply all prices by 1.23 sent for Hotel id 123456. (i.e. raised by 23%) Lower prices can be sent with a multiplier less than 1, i.e. 123456*0.85 will send a price 85% of the normal price (i.e. lowered by 15%)

To convert the price of bookings imported add a * after the multiplier, for example 123456*1.23* will divide the price of the booking by 1.23.

You can also use currency conversion template variable. All currencies supported by the booking page currency selector can be used.

Example: *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.

Example: *[CONVERT:IDR-EUR][/]0.85 will convert Indonesian Rupees to Euros and divides the price by 0.85 which raises it by circa 15%

9 Maximum number accepted bookings

By default all all available rooms are sent to activated channels. In SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY limit the number of accepted bookings for this channel.

10 Activate

  • Before you activate the connection you can view the live availability and prices that will be send using the “View actual data” button.

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  • Tick “Inventory”, “Prices” and “Bookings”
  • Save

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If you receive error messages fyou will need to fix them immediately. The channel will reject all updates if there is an error. The “Common Error” section below gives information on common errors and how to fix them.

New Bookings are imported. Modifications and cancellations to bookings are also imported.

Existing bookings are not automatically imported when the connection is established and should be entered into MASTERINSOFT manually.

11 Check Connection

The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the “Common Errors” section why you are receiving the error and how to fix it.

12 Updates and Changes

Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or number of rooms will send with the next update. Click on “Update” if you want to push them through instantly.

13 Manage Bookings

13.1 Different Invoice Templates

If you need a different invoice template for the bookings from this channel you can use the invoicee function.

13.2 Charge Virtual Credit Cards

Virtual cards can be set to be auto charged at the date they become valid. To use this option set “Auto Process Virtual Cards” = Yes

Virtual cards can be set to be auto charged at the date they become valid.

This option is available for customers who use Stripe. If you set “Virtual Cards” = Yes without Stripe activated the system will create a pending payment which can not be collected.

If you manually charge virtual credit cards please note that they can only be charged on the check-out date.

14 Notes

For dorms Agoda expects only a single price and not a double or room price.

Channel collect payments will be shown in the booking invoice if SETTINGS->CHANNEL MANAGER -> “Import Channel Collect Payments” is set to “Yes”.

15 Common Errors

Any errors occuring during updates will be emailed to you with the error message as returned by Agoda. Below are common error messages and how to fix them.

API key is not authorised for Property id:xxxxx

Please check if your Agoda hotel ID is entered correctly. If it is please contact Agoda and ask them to check if you are connected to the MASTERINSOFT.com channel manager.

Authentication failed. Invalid authentication/Invalid Property id or User not have permission to access Hotel.

Please check if your codes are entered correctly. If they are please contact Agoda and ask them to check if you are connected to the MASTERINSOFT.com channel manager.

Available allotment (x) cannot greater than number of rooms (x)

This error means MASTERINSOFT is sending a quantity greater than you have listed on Agoda.

Please set extrabed rate

Agoda expects a price for an extra bed. Please log into your Agoda account and set the extrabed price there.

Property id: 00000 has not been migrated yet

You need to  complete your profile creation and self self activation in the Agoda extranet before you map your rooms and rates.

Rate: for ratePlanId: 123456 which is out of stay start/end period: (201X-XX-XX/201X-XX-XX) has not been set

The rate has a start and/or end date in Agoda. Prices sent for any dates outside this range will cause this error. Either adjust your prices in MASTERINSOFT or in Agoda.

Invalid room type please check your room type ID

Please check your room type ids are correct and the connection is enabled.

Room: 00000000 does not exist for Property id: 00000

You are trying to update a room code which is not a valid Agoda room code. You can only update room codes which are available when you click on “Get Codes”.

Cannot set Double rate because max occupancy is 1

Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.

Cannot set double rate when maximum occupancy less than 2

Agoda must have the room set for single occupancy only and we are sending a double price. Either remove the double price or have Agoda set the room for a higher occupancy.

Cannot set full rate when maximum occupancy less than 3

Agoda must have the room set for double occupancy but MASTERINSOFT is sending a room price for more guests. Either set a double price in MASTERINSOFT remove the room prices or have Agoda set the room for a higher occupancy.

Cannot set full rate because max occupancy is 2

Agoda have the room set for a maximum of two people but MASTERINSOFT is sending a room price for more guests. Either set the max people for the room to two in MASTERINSOFT or have Agoda raise it to the same value as MASTERINSOFT.

Cannot set Occupancy X rate because Max occupancy is Y 

Agoda must have the room set for Y but MASTERINSOFT is sending a room price for more guests. Either reduce the occupancy level in MASTERINSOFT  or have Agoda set the room for a higher occupancy.

Default rate: xxxx should be between xx and xxxx

Agoda expects the price to be within this range. Either correct the prices in MASTERINSOFT or remove the restriction from Agoda.

Please set full occupancy rate.

A full occupancy rate is a price for 3 or more guests. Double rooms do not use full occupancy rates. Agoda expects the room to hold 3 or more guests and is expecting a price for 3 or more people. A common cause it that you have set the room for an occupancy of 2 in MASTERINSOFT but for a higher occupancy in Agoda.

Price provided not sufficient for Max occupancy = X, rate missing: Full rate

Agoda expects the room to hold up to X guests and is expecting a price for up to X guests. Check that you have a price for the full occupancy. Another common cause it that you have set the room for a certain occupancy in MASTERINSOFT but for a higher occupancy in Agoda.

Full Rate should be greater than Double Rate

Agoda expects the full rate to be higher. This applies to prices we are sending and prices already in the Agoda system. A common cause is that in MASTERINSOFT you have set the room as a double room and in Agoda it is set as a 3 or more person room. Correct the room occupancy so it is the same in both systems. If this is not the reason check which prices are in your Agoda system.

Rate x00.00 cannot less than Minimum Rate xxx.00.

Agoda has set a minimum price limit for this rate. Either ask Agoda to lower the limit or raise the price in MASTERINSOFT to be at least as high as the limit.

Rate x00.00 should be between xxx.00.

Agoda has set a price limit for this rate. Either ask Agoda to change or remove the limit or change the price in MASTERINSOFT to be between the prices shown by Agoda.

Max extrabed has not been set, You cannot set the extrabed rate.

You do not have an extrabed option in Agoda. Either remove the extrabed price in MASTERINSOFT or change your set up in Agoda.

Rate plan: 0 does not exist for Property id: 00000

You are trying to update a code which is not a valid Agoda rate plan. You can only update rate plans which are available when you click on “Get Codes”.

You have added a number which is not a valid Agoda rate id into the field in the “Channels” tab of a rate/daily price.

*Scroll to Rate id and click ‘get codes’ ensure you select a valid code from the list.

*Open your rates (Channel Tab) and make sure the correct Agoda rate id is selected from the ‘get codes’ list.

*Open your daily prices (Enable list) and make sure the correct Agoda rate id is selected from the ‘get codes’ list.

Requested currency: XXX does not match with Property currency: YYY

Check the Currency code entered in SETTINGS ->  PROPERTIES -> DESCRIPTION -> CURRENCY CODE matches that entered in SETTINGS -> CHANNEL MANAGER -> AGODA.com -> CURRENCY.

16 Disconnect

  • Unticking “Inventory” and “Prices” and “Bookings” will stop the synchronisation for a room.
  • To completely disconnect the channel manager you might need to contact Agoda and ask them to disconnect you.