Booking.com: Create new accounts, properties and rooms
This page is about the menu (SETTINGS) CHANNEL MANAGER > BOOKING.COM > CONTENT and explains how to create new accounts, properties and rooms on Booking.com directly from MASTERINSOFT.
1 Minimum Requirements
If you do not meet these minimum requirements Booking.com will not set your listing live:
- com requires a complete address, phone number, latitude and longitude.
- You need to have at least one amenity per room.
- Bed configuration needs to be specified for each bedroom.
- Property titles can not have numeric codes and non-latin characters. Only use A-Z.
- Photos with a minimum size of 1024 x 683 px. No watermarks, logos or contact details.
- Arrival info Check in/out, contact details, where to pick up keys etc.
- Information which credit cards are accepted.
- You need a cancellation policy.
- If you need a license number you need to enter it in MASTERINSOFT so we can send it.
2 Rate Plans and Prices
The pricing model for properties sent from MASTERINSOFT is Occupancy (OBP). This allows you to send prices for different occupancies.
One rate plan is created. The rate ID gets auto populated in (SETTINGS) CHANNEL MANAGER > BOOKING.COM.
If you need more rate plans for example a for different occupancies, a non-refundable rate or your rate plan contains meals you can create additional rate plans in SETTINGS->CHANNEL MANAGER->BOOKING.COM->MANAGE RATE PLANS.
Rates and Daily Prices in which “Booking.com” is ticked will send.
Click on the “View Actual Data” Button to check which prices and availability will send.
For information on advanced price options click here.
3 Limitations
- Descriptions can can not be sent to Booking.com. They will create descriptions for you.
- Extra fees and taxes can not be included in the accommodation price.
- Following information can not be sent. You need to add them directly in you Booking.com extranet. If you need assistance ask support how to do this.
- “Nearest” features
- Extra bed options
- Extra child options
- Security deposit
- Prepayment
- How to arrive texts
- Added attractions
- Transit texts
4 Setup
Click on the “View content sent to Booking.com” link. If you see problems click on the links in the “Settings” column to go to the settings where you can fix the problems.
As far as possible existing fields are sent to Booking.com. Unique information for Booking.com can be entered in SETTINGS CHANNEL MANAGER->BOOKING.COM -> SPECIFIC CONTENT.
When your content meets yours and Booking.coms requirement you can push your property and rooms.
Make sure your property address, latitude and longitude are correct because this can not be changed later.
4.1 If you manage more than one property in a Booking.com account
You need a Booking.com group account if you want to send properties to an existing Booking.com account.
Booking.com group accounts have a “Group Home” tab. If you do not see a “Group Home” tab when you log into Booking.com you do not have a group account. If you do not have a group account contact Booking.com support and ask them to create a group account for you.
In order to push your property to the right Booking.com account we need your legal entity ID which only group accounts have. This is a special ID which is not your Booking.com hotel partner ID or hotel ID.
- Check for your legal entity ID. If you do not have it ask Booking.com support to give it to you or contact us via a support ticket.
- Start a support ticket via the SUPPORT button in the top left of your control panel with your legal entity ID. We will then prepare the connection for you.
After we have notified you that we have registered your legal entity ID you can push properties and rooms:
- Tick the check box for “Inventory and Prices and Bookings” and SAVE.
- Click on the “Manage Content” button.
- Click on the “Property” button next to the property and select “Send to Booking.com Account xxx” to create a property.
- If you see errors fix them. When you see “Success” you can send your rooms.
- Click on the “Room” button next to the room and select “Get allowed room names”. An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names. If not you can set a specific name just for Booking.com in SETTINGS>CHANNEL MANAGER>BOOKING.COM>SPECIFIC ROOM CONTENT.
- Click on the “Room” button next to the room and select “Create at Booking.com” to create the room.
- If you see errors fix them. When you see “Success” the room was sent.
- Click on the “Property” button next to the property and select “Check Status”. If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com.
- To open the property click on the “Property” button next to the property and select “Open Property”.
- Click on the “Property” button next to the property and select “Check Status”. Properties with status “XML Ready to Open” will automatically be opened within 24 hours.
To use this function your connection need to be activated for content. If you see the error message “Access denied” your connection is not activated for content. Log into your Booking.com account and change the connection type. Then try again.
4.2 Create a new Booking.com account from MASTERINSOFT
- Tick the check box for “Inventory and Prices and Bookings” and SAVE.
- Click on the “Manage Content” button.
- Click on the “Property.” button next to the property and select “Create new Booking.com Account” to create an account containing this property.
- If you see errors fix them.
- Click on the “Room” button next to the room and select “Get allowed room names”. An English room name is mandatory. You can have a room name in a local language as well. Double check your room uses one of these names.
- Click on the “Room” button next to the room and select “Create at Booking.com” to create the room.
- If you see errors fix them. When you see “Success” the room was sent.
Booking.com will send you an E-mail to finalize the contract. After this is done you can open the property.
- Click on the “Manage Content” button.
- Click on the “Property” button next to the property and select “Check Property”. If you see errors (red) fix them then check again. Warnings are shown in yellow and should be addressed but this is not mandatory. When you see no error your can open the property at Booking.com.
- To open the property click on the “Property” button next to the property and select “Open Property”.
- Click on the “Property” button next to the property and select “Check Status”. Properties with status “XML Ready to Open” will automatically be opened within 24 hours.
To use this function your connection need to be activated for content. If you see the error message “Access denied” your connection is not activated for content. Log into your Booking.com accoun tand change the connection type. Then try again.
4.3 Check how your property performs on Booking
You can access your property score on Booking.com and suggestions on how to improve your properties performance.
- Go to (SETTINGS) CHANNEL MANAGER > BOOKING.COM > MANAGE CONTENT
- Click on the “Property” button next to the property and select “Check Status”
4.4 Content Setup
4.4.1 Policies and House Rules
Pets(default = allowed) is property features which can be selected in (SETTINGS) PROEPRTIES> DESCRIPTIONS “Features”. If you set nothing we send pets allowed. Allowed feature codes are:
PETS_CONSIDERED
PETS_NOT_ALLOWED
PETS_SERVICE_ONLY
If applicable a petfee can be set in {#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in “Custom”.
Smoking (default = not allowed) is property features which can be selected in (SETTINGS) PROEPRTIES> DESCRIPTIONS “Features”. If you st nothing we send smoking not allowed. Allowed feature codes are:
SMOKING_ALLOWED
SMOKING_NOT_ALLOWED
SMOKING_AREAS
Events/parties (default = not allowed) is property features which are selected in (SETTINGS) PROEPRTIES> DESCRIPTIONS “Features”. If you set nothing we send parties not allowed. Allowed features codes are:
EVENTS_ALLOWED
Cancellation policies and “Quiet Hours” are set in (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in “Custom”. Use the context help nest to the setting for information on the possible values.
4.4.2 Fees and Taxes
- VAT will be sent according to the VAT amount you have set in (SETTINGS) PROPERTIES -> BOOKING RULES
- Other fees and taxes in SETTINGS-CHANNEL MANAGER-BOOKING.COM-SPECIFIC ROOM CONTENT in “Custom”.
4.4.3 Room Configuration: Define Bedrooms and Bathrooms
Bedrooms and bathrooms can be set up for the property ( (SETTINGS) PROPERTIES > DESCRIPTION) or per room ( (SETTINGS) PROPERTIES->ROOMS > SET UP).
- Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
- Criteria which only applies to one room should be entered in the room.
Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up.
Example 1: All units (rooms) have one king bed and one bathroom. In this case you can set up the bedroom and bathroom in (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with one bedroom and another unit with two bedrooms. In this case set the bedrooms up in (SETTINGS) PROPERTIES >ROOMS > SET UP.
Bedrooms and bathrooms are configured by feature codes which are entered in the “Features” field.
- Click on the “Edit ” button next to the “Features” field.
- In the pop up click on “Bedroom” or “Bathroom”.
- Set the type and use the selectors to define the features within each room.
- If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click “Close” and SAVE. The system will then automatically add more rooms when you click on the “Edit” button again.
- Close the pop up and then press SAVE.
If you want to send additional bathroom features you can add these manually:
PRIVATE_BATHROOM
SHARED_BATHROOM
SHOWER
SEPARATE_TOILET_AREA
BATH_TUB
MARBLE_BATHROOM
BATH_BIDET
BATH_JETTED_TUB
WHIRLPOOL
BATH_TUB_WHIRLPOOL_SEPARATE
SEPARATE_TOILET_AREA
BATH_TUB_OVERSIZED
GRECIAN_TUB
BATHTUB_ONLY
SHOWER_ONLY
BATH_SHOWER
BATH_OR_SHOWER
TUB_SHOWER_SEPARATE
TUB_OR_SHOWER_SEPARATE
PHONE_IN_BATHROOM
You can also manually add bedrooms and bathrooms. For more information see “All feature codes” below.
4.4.4 Meals
If you offer meals you can set these in (SETTINGS) CHANNEL MANAGER > BOOKING.COM > SPECIFIC PROPERTY CONTENT in “Custom”.
4.4.5 Accepted Payments
The card types you have ticked in (SETTINGS) PAYMENTS > CREDIT CARD COLLECTION will be sent as accepted payments to Booking.com. I you have not ticked any “Chash only” will be sent.
Details about CVC and card details being sent to MASTERINSOFT need to be set in your Booking.com extranet. If required ask Booking.com support to assist you.
4.4.6 Amenities
Amenities can be set up for the property ( (SETTINGS) > PROPERTIES > DESCRIPTION) or per room ( (SETTINGS) PROPERTIES > ROOMS > SET UP).
- Click on the “Edit ” button next to the “Features” field.
- In the pop up click on “Amenities”.
- Tick the amenities you provide.
- Close the pop up and then press SAVE.
Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.
Criteria which only applies to one room should be entered in the room.
Make sure you do not create duplicates.
Example 1: All units (rooms) have Wifi. In this case you can set up the Wifi in (SETTINGS) > PROPERTIES >DESCRIPTION. The number will be applied to all room/units.
Example 2: You have one unit with Wifi one and another unit without Wifi. In this case set the Wifi up in (SETTINGS) PROPERTIES->ROOMS->SET UP.
Booking.coms amenities are not identical with the features MASTERINSOFT offers under “Features”. You can manually add Booking.com speceific amenities. For more information see “All feature codes” below.
4.4.7 Pictures
Pictures activated for the property or room in (SETTINGS) > BOOKING ENGINE > PICTURES will be sent.
Booking.com requires tags. Tags will be extracted from the English language “Captions” which you can apply/change in the picture settings:
(SETTINGS) BOOKING PAGE > PICTURES
Click on the green button ‘Manage’ to get to the section where you can edit the caption.
4.4.8 License, Type of Residence, Property managed by (rentals only)
For some regions licences are mandatory. Property licences need to be entered in (SETTINGS) PROPERTIES > DESCRIPTION. If your location requires a license per room you can set this in (SETTINGS) CHANNEL MANAGER > BOOKING.COM- > SPECIFIC PROPERTY CONTENT in “Custom”.
Defaults are
- Property managed by: Professional company. If the property is managed by a private person you can set this in (SETTINGS) CHANNEL MANAGER Y BOOKING.COM-SPECIFIC PROPTERY CONTENT in “Custom”.
- Type of residence: other. If the type of residence is primary or secondary you can set this in (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT in “Custom”.
4.4.9 Star Rating (hotels only)
If you have a starrating you can add it in (SETTINGS) CHANNEL MANAGER-BOOKING.COM > SPECIFIC PROPERTY CONTENT i in “Custom”.
5 Common Errors
Code 497 – Authorization error. Access denied while trying to update hotel xyzThe property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with MASTERINSOFT then request a new one which includes the content API. Code 737 – Access denied trying to update hotelThe property is not activated for the use of the content API. Log into your Booking.com account, cancel the connection with MASTERINSOFT then request a new one which includes the content API. No availability pushedGo to (SETTINGS) CHANNEL MANAGER-BOOKING.COM and click on “View Actual Data”. If the prices and availability you see there are correct click UPDATE. Allow your update to be processed then open the room again. Code 150 – Changes are not permitted. This is because property 5587283 has status Open / bookable. Please contact your account manager if you want to modify latitude, longitude, property name, address Some changes (i.e. location or language) are not allowed by Booking.com when the property is open/bookable. Contact Booking.com support if you need to make such changes. Hotel has non-Latin characters in name Adjust your property name to contain only latin letters and numbers. xx not allowed as room nameYou need to use one of the room names Booking.com alows Click on the “Room” button next to the room and select “Get allowed room names”. Invalid phone number / The phone number (number) is not valid for international callingCheck that your phone number has a country code and that the country code is separated by a blank space from the rest of the number.No hotel facilities defined Go to (SETTINGS) PROPERTIES > DESCRIPTION and add features. ‘No resolvable address is specifiedBooking.com considers your address invalid. Update your address in (SETTINGS) PROPERTIES > DESCRIPTION .No contacts specifiedAdd a contact in in (SETTINGS) PROPERTIES > DESCRIPTION . Invalid checkin/checkoutCheck that the formats for Check-in and Check-out are correct.Property has no licence number / PropertyLicenseNumber is mandatory for this locationEnter your licence number in (SETTINGS) PROPERTIES > DESCRIPTION .duplicates for room nameBooking.com allows every room name to be used only once. If you have a room type in Booking.com but individual rooms in MASTERINSOFT you can use set up virtual rooms.Room name does not correspond to Room Type Booking.com does not allow the room name you have chosen for the selected room type. Change either the room name or the room type. Invalid occupancy for this room type The number of guest set for this room is not allowed to the chosen room type. Room (room_id) does not have kitchen or kitchenette The room type you have specified room should have a kitchen or kitchenette. Go to (SETTINGS) PROPERTIES > ROOMS >SETUP and add it under “Features”. No defined facilities for specified roomGo to (SETTINGS) PROPERTIES > ROOMS >SETUP and add your facilities under “Features”. No photos uploaded for specified roomGo to (SETTINGS) PROPERTIES > BOOKING ENGINE > PICTURES and add pictures.Code 733 – Property has pending photo requestsPlease ensure you have added a Caption to each of your pictures. (SETTINGS) BOOKING ENGINE > PICTURES , click MANAGE and then enter the Caption. If the error still occurs after a couple of hours your pictures are stuck at Booking.coms end. Contact Booking.com support and ask them to push the pictures.Code 733 – Error when adding hotel to legal entity: Can not add this hotel to group contract as partner has no contract for XYContact Booking.com support and have all countries you are active in to your Partner Card (LEID)Code 121 – Accommodation not contracted. Hotel could not be added to legal entity with id xxx. Legal entity xxx is not allowed to add properties in country: YZ. Please contact your account managerContact Booking.com support and have all countries you are active in to your Partner Card (LEID)This SPO Hotel has not given invoice details or signed contractYou need to finalize your contractual relations with Booking.com. Check the messages from Booking.com for instructions. If you are not sure what exactly Booking.com expects you to do contract Booking.com support. No Products defined No rates defined No rooms activeCheck if you have sent rooms.
6 Update Content to Booking.com
If you want to change content from MASTERINSOFT in Booking.com:
- Click on the “View content sent to Booking.com” link to see what will send.
- Go back to (SETTINGS) CHANNEL MANAGER > BOOKING.COM and click on the “Manage Content” button.
- Click “Property” to update the content for the property or on “Room” to update the content for the room. Then select “Update at Booking.com”.
Click on the “View content sent to Booking.com” link to check what will send. All existing content, manual changes or additions you entered directly in Booking.com will be overridden when you click “Update at Booking.com”.
7 Disconnect
- Unticking “Inventory and Prices” and “Bookings” will stop MASTERINSOFT sending data to Booking.com. This will not remove the data from Booking.com and it will still be bookable.
- To close a property on Booking.com click on the “Manage Content” button then click on the “…” button next to the property and select “Close Property”
- To completely disconnect the channel manager please log into your Booking.com extranet and click on the Account icon in the top right-hand corner. Select Channel Manager from the drop-down menu. Click the Deactivate button to cancel the connection to MASTERINSOFT.
8 All Feature codes
- Property features (hotel amenity codes)
HEATING
AIR_CONDITIONING
ELEVATOR
HYPO_ALLERGENIC_ROOM_AVAILABLE
DECK_PATIO_UNCOVERED
SUN_TERRACE
GARDEN
BBQ_PICNIC_AREA
OUTDOOR_FURNITURE
OUTDOOR_FIREPLACE
PARKING_INCLUDED
PARKING_POSSIBLE
PARKING_PAID
PARKING_INDOOR
PARKING_VALET
PARKING_DISABLED
EV_CHARGER
SAFE
LOCKERS
BUSINESS_CENTER
BAR
GROCERY_SHOPPING_SERVICE
RESTAURANT
ROOM_SERVICE
SHARED_KITCHEN
SNACK_BAR
VENDING_MACHINE
PETS_CONSIDERED
PETS_NOT_ALLOWED
PETS_SERVICE_ONLY
BEACH
BEACH_PRIVATE
BEACH_FRONT
SKI_IN
SAUNA
POOL
POOL_HEATED
POOL_INDOOR
STEAM_BATH
SOLARIUM
MASSAGE
AIRPORT_SHUTTLE_POSSIBLE
AIRPORT_SHUTTLE
CLEANING_ENHANCED
CLEANING_INCLUDED
CLEANING_DISINFECTANT
CONCIERGE
RECEPTION_24_HOUR
SHOP
LAUNDRY
IRONING_SERVICE
TROUSER_PRESS
SHOE_SHINE
NEWSPAPER
CHECK_IN_OUT_SELF
EXPRESS_CHECK_IN_OUT
CAR_RENTAL
GIFT_SHOP
MEETING_BANQUET_FACILITIES
BAGGAGE_STORAGE
EVENT_TICKET_SERVICE
PUBLIC_TRANSPORT_TICKETS
TOUR_DESK
GAMBLING
EVENING_ENTERTAINMENT
GAME_ROOM
TV_ROOM
BOOKS
TABLE_TENNIS
POOL_TABLE
BICYCLE
BICYCLE_RENTAL
CYCLING
FISHING
FITNESS_ROOM
GOLF
HIKING
HORSE_RIDING
WATER_SPORTS
WIND_SURFING
KAYAK_CANOE
SCUBA_OR_SNORKELING
SNORKELING
SKIING
SKI_STORAGE
SKI_SCHOOL
SNOW_SPORTS_GEAR
TENNIS
TENNIS_EQUIPMENT
SQUASH
BADMINTON_EQUIPMENT
DARTS
MINIATURE_GOLF
WATER_PARKS
SMOKING_ALLOWED
SMOKING_NOT_ALLOWED
SMOKING_AREAS
NON_SMOKING_ROOMS
CHILDREN_WELCOME
CHILDREN_CLUB
FAMILY_ROOMS
PLAYGROUND
BABYSITTING
- Room feature codes (room amenity type codes )
AIR_CONDITIONING
AIR_CONDITIONING_INDIVIDUAL
CEILING_FAN
BATHROBE
HAIR_DRYER
HEATING
HEATING_INDIVIDUAL
MINIBAR
SLIPPERS
TOILETRIES
WAKEUPCALL
ROOM_SOUNDPROOFED
ROOM_CONNECTING
ROOM_NON_ALLERGIC
TELEPHONE
TELEPHONE_CORDLESS
TELEPHONE_CELL
ALARMCLOCK
CLOSETS_IN_ROOM
CLOSETS_MULTIPLE
CLOSET_SEPARATE
IRON
LUXORY_LINEN
SAFE
SAFE_LARGE
CO_DETECTOR
SMOKE_DETECTOR
FIRST_AID_KIT
INTERNET
WIFI
TV
CABLE
SATELLITE
VIDEO_GAMES
VIDEO_LIBRARY
VIDEO_ON_DEMAND
TV_COLOR
TV_HD_32_PLUS
TV_PAY_PER_VIEW
TV_STREAMING
MOVIES
MOVIES_FREE
BLUERAY_PLAYER
CD_PLAYER
DVD
RADIO
RADIO_SATELLITE
IPOD_DOCKING_STATION
VIDEO_GAME_PLAYER
KITCHEN
KITCHEN_FULL
KITCHENETTE
COFFEE_MAKER
KETTLE
DISHES_UTENSILS
DISHWASHER
GRILL
IRON_BOARD
KITCHEN_SUPPLIES
MICROWAVE
OVEN
REFRIGERATOR
REFRIGERATOR_WITH_ICE
REFRIGERATOR_MINI
SILVERWARE_UTENSILS
STOVE
TOASTER
WASHER
DINING_ROOM_SEATS
TABLES_AND_CHAIRS
SOFA_CHAIRS
SITTING_AREA
POOL_PRIVATE
FIREPLACE
DESK
DESK_LARGE
DESK_WITH_LAMP
DESK_WITH_POWER
DESK_WITH_CHAIR
COMPUTER
FAX
LAPTOP
BAY_VIEW
MOUNTAIN_VIEW
OCEAN_VIEW
- Bathroom feature codes
SHOWER
SEPARATE_TOILET_AREA
BATH_TUB
BATHROOM_PRIVATE
BATHROOM_SHARED
MARBLE_BATHROOM
BATH_BIDET
BATH_JETTED_TUB
WHIRLPOOL
BATHTUB_WHIRLPOOL_SEPARATE
SEPARATE_TOILET_AREA
BATH_TUB
OVERSIZED_BATHTUB
GRECIAN_TUB
BATHTUB_ONLY
SHOWER_ONLY
BATH_SHOWER
BATH_OR_SHOWER
TUB_SHOWER_SEPARATE
TUB_OR_SHOWER_SEPARATE
PHONE_IN_BATHROOM
- Bedroom feature codes
BED_DOUBLE
BED_KING
BED_TWIN
BED_QUEEN
BED_SOFA
BED_SINGLE
BED_FUTON
BED_BUNK
ENSUITE